Help Center

PhiloSMS is a bulk messaging platform designed to help businesses, organizations, and individuals send large volumes of SMS quickly and reliably. It is ideal for marketing campaigns, reminders, alerts, notifications, invitations, and other communications.

To get started, simply visit the PhiloSMS website and click on Sign Up / Create Account. Enter your email address and you'll receive a verification link to complete account setup. Here, you’ll need to provide your basic details such as name, email, and phone number. Once registered, you can log in and start purchasing SMS credits to send messages.

Yes, you can use a single PhiloSMS account to manage multiple campaigns. For better organization and reporting, we recommend creating separate contact groups in the phonebook for each business.

You can buy SMS credits directly from your PhiloSMS dashboard using Mobile Money (either through MTN or Airtel). Once payment is confirmed, the credits are instantly loaded into your account.

No, SMS credits purchased on PhiloSMS do not expire. They remain in your account until you use them.

Please note that SMS credits are non-refundable once purchased and loaded to your account. We recommend purchasing credits in amounts that match your projected needs.

After logging into your account, go to the Send SMS section. Upload or enter your recipient numbers, compose your message, and click send to dispatch your messages.

Yes, PhiloSMS allows you to personalize bulk messages with custom fields, such as including the recipient’s name or account number. This makes your communication more engaging and professional.

Message delivery may fail due to incorrect phone numbers, recipients being out of network coverage, full inboxes, or restrictions by mobile carriers. Our system works to always ensure 100% deliverability.

PhiloSMS has a zero-tolerance policy towards spam. All users must ensure that recipients have consented to receive messages. Accounts found violating this policy risk suspension, termination, and/or reporting to authorities.

If you need assistance, you can reach our support team via email at info@philosms.com or through the contact form on our website. We aim to respond promptly and ensure your issues are resolved.